Please tell me your position at ITC Systems and your role? What other roles have you performed at ITC Systems?
I’ve held the position as VP of Business Development for 5 years now. As VP of Business Development, my main focus is to expand ITC Systems’ business by developing customer experiences across other work environments, mainly focusing on growth and change. Through established relationships and developed networks, I ensure that our company is meeting the needs and expectations of our customers. Other roles I have also performed are Service Support, Sales, and Management.
How long have you been working here?
I’ve been with ITC Systems since its inception in 1989.
Can you tell us a little about your day to day job functions?
My day to day job consists of working collaboratively with our Inside Sales Partners. We seek new clients by developing resources for sales and business development, but most importantly we collaborate with other colleagues to ensure an excellent client experience. Over the years I have been fortunate enough to travel across North America meeting clients and business partners. This allows me to determine market trends and new solutions to the market. Enriching the customers’ experience is a key focus daily.
What has been the most interesting thing you’ve seen or done here?
The most interesting thing I have noticed throughout the years is that ITC Systems has been building long-term clients which maximize the potential of all our products. This gives us an inside peek to what our customers are looking for, which allows us to develop new products that will assist our customers to achieve their goals and improve their business. The consumer demand for copy and print has changed and caused technology to morph in a great and very interesting way. A couple of years ago you only had the option to charge for photocopies and printing. Now, you have an array of options and features that you can charge for i.e., scanning, duplex, faxes, mobile printing, etc. I feel that the direction of copy and print products is only getting better – That is something I am looking forward to.
What tools or software do you use most in your day to day operations?
ITC Systems utilizes industry applications such as SAP Business One, Microsoft Office 365, and Basecamp. These tools allow me to work remotely to keep in touch with the current activities.
Where is your favorite vacation spot?
My favorite vacation spot would have to be on a beach!
What do you like most about working at ITC Systems?
ITC Systems is an agile organization and has the ability to adapt and build new solutions for our clients. Since every client has unique requirements, the solutions developed must be flexible to meet their needs. Some can be very challenging and that is something that I enjoy. Every day ITC Systems will always bring something new to the table, which keeps you on your toes.
ITC Systems prides itself on its low attrition rate which helps maintain a wealth of knowledge. The team brings a collaborative approach to the work environment which makes it enjoyable.
What more can you tell me about yourself i.e. Family, leisure activities, sports, accomplishments etc.?
I enjoy the outdoors, which includes golfing & snowmobiling. Part of my free time is spent volunteering and preparing gourmet meals; I have often been told to open a restaurant called “Dan’s Place”.