St Louis, MO – February 5, 2016 — Strong partnerships and a vigorous focus on customer service have enabled ITC Systems to develop an innovative copy/print Payment solution for the New York Public Library.
“Library administration and Konica Minolta asked us to develop a system that would allow patrons to be able to pay easily and simply, with a minimum of staff intervention for their copies and prints produced on NYPL premises.” Mr. Richardson says. “We worked with our partner, Konica Minolta to design, implement and install a solution that was easy to use and maintain, and the feedback has been superb.”
The New York Library is a technologically focused organization with 92 branches located in New York City that required a Payment solution for their self-serve unattended copiers and printers. The Library has a print/copy Facilities Management contract operated by Konica Minolta who not only support their Multi-Function Devices but also the patron based network printers and Microfilm Reader/Printers. The scale of the project and the changing requirements made it necessary for the Library to look for a comprehensive solution to pay for copies and prints across the board. Collaboration between the three parties; ITC Systems, Konica Minolta and NYPL allowed the smooth integration of a solution that carried forward from the existing system to an updated one without missing a beat.
The requirement was to; provide a solution that will accept credit/debit card and NFC payments, continue to provide cash payments at certain locations, minimize the utilization of the Library’s network infrastructure, eliminate any PCI responsibility for the Library, interface with the existing Print Management System, provide a method for the patrons to use up the value on the existing “Copy Cards”, centralize the reporting of cash and credit card payments online and be able to earn off-setting revenue with this system.
“We didn’t hesitate to contact ITC Systems when the library asked us to get a solution to replace their current one without disrupting the Patrons experience” said Chris Bilello, Director, Business Solutions and Market Development, “all of the requirements that KM and the Library needed were met and this included development to provide a new product for this purpose”.
ITC Systems supplied the solution that met all of their requirements with their PayStation line of products. The PayStation Swift accepts credit/debit cards/Apple Pay and is used at NYPL to control and charge for the use of the KM MFDs, Micro-Film RP and Print Release Stations. This unit also incorporates the Stored Value Reader that accepts and deducts value from the “Copy Cards” that remain in circulation. For those areas that need to pay for services using coins and bills they chose the PayStation Grand, which accept coins, bills, credit/debit cards/Apple Pay and are deployed to control and charge for the use of certain MFDs within the Library’s system.
“The library is pleased to be able to join in partnering with two world class companies who came to the table with a solution that met all of our requirements” says Marisol Borrero Saks, Purchasing Manager, “the implementation was totally choreographed and came off without a hitch and we did not have any down time which was a benefit for our Patrons.”“The NYPL had some unique issues that needed to be solved technology and we stepped up with a development that met these requirements,” Mr. Richardson says. “The New York Public Library has been a valued customer for a long time now and we’re very pleased to continue developing our relationship with staff and administration there. Konica Minolta and ITC Systems are
“The NYPL had some unique issues that needed to be solved technology and we stepped up with a development that met these requirements,” Mr. Richardson says. “The New York Public Library has been a valued customer for a long time now and we’re very pleased to continue developing our relationship with staff and administration there. Konica Minolta and ITC Systems are long-standing partners and we collaborate to bring the best pay for copy & print solution for our mutual customers.”
About ITC Systems
ITC Systems is an international company that began specializing in Integrated Transaction Control Systems in 1989. Our modest start did not hint at our eventual development into the leading supplier of self-serve based transaction control devices and related software systems for libraries, universities and other closed environments; nor did it suggest that we would eventually be considered the key player in this sector throughout North America. But we have built our success on our commitment to supplying highly reliable products that can be customized to serve each customer’s specific situation. And we have become flexible problem-solvers dedicated to developing creative solutions that deliver to our customers exactly what they need, as economically as possible.
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About New York Public Library
The New York Public Library has been an essential provider of free books, information, ideas, and education for all New Yorkers for more than 100 years. Founded in 1895, NYPL is the nation’s largest public library system, featuring a unique combination of 88 neighborhood branches and four scholarly research centers, bringing together an extraordinary richness of resources and opportunities available to all.
Serving more than 17 million patrons a year, and millions more online, the Library holds more than 51 million items, from books, e-books, and DVDs to renowned research collections used by scholars from around the world. Housed in the iconic 42nd Street library and three other research centers, NYPL’s historical collections hold such treasures as Columbus’s 1493 letter announcing his discovery of the New World, George Washington’s original Farewell Address, and John Coltrane’s handwritten score of “Lover Man.”
About Konica Minolta
Konica Minolta Business Solutions U.S.A., Inc. is a leader in information management focused on enterprise content, technology optimization and cloud services. Our portfolio of offerings deliver solutions to improve our customers’ speed to market, manage technology costs, and facilitate the sharing of information to increase productivity. The All Covered IT Services division offers a range of IT strategy, support, project and cloud computing solutions across all verticals. Konica Minolta has won numerous awards and recognition, including placement in the Leaders Quadrant on the Gartner 2014 Magic Quadrant for Managed Print Services (MPS) and Managed Content Services (MCS). Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eight consecutive years. Konica Minolta, Inc. has also been named to the Dow Jones Sustainability World Index for four years in a row. For more information, please visit: www.kmbs.konicaminolta.us and follow Konica Minolta on Facebook, YouTube, and Twitter @konicaminoltaus.
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Kristina Marchitto, Public Relations Manager
[email protected]